About Westminster: Austin’s Extraordinary Senior Living Community
Located in a quiet, tree-lined neighborhood in Central Austin just minutes from the city’s thriving social and cultural scene, Westminster sets the standard for exceptional senior living in Austin, Texas. Founded in 1967 as the city’s first not-for-profit Continuing Care Retirement Community, we continue to grow and evolve, guided by a clear mission: to enrich lives through inspired experiences.
Driven by the core values of integrity, inclusion, innovation, and environmental responsibility, we are committed to providing a nurturing, purposeful, and abundant life for all we serve—residents, families, and associates alike.
The $25 Miracle: How Westminster Began
Westminster’s story began not with grand resources, but with a simple act of faith. In 1967, members of a small Austin Presbyterian church had a bold idea: to create one of the city’s first continuing care retirement communities. They soon realized the project was too ambitious for them to handle alone. Yet, rather than step back, they took $25 and used it to officially establish a board under Texas law charged with building and operating their shared vision.
What became known as “The $25 Miracle” wasn’t about the amount — it was about the belief that a strong community could grow from even the smallest beginnings. Today, that same spirit continues to guide everything we do. From our vibrant resident life to industry-leading care, Westminster remains rooted in purpose, connection, and the conviction that extraordinary things can happen when people come together with a collective mission.
Extraordinary, Together
How does the ordinary become extraordinary? At Westminster, it happens through a one-of-a-kind synergy — a community where all the right elements come together in a way you simply won’t find anywhere else.
It starts with our eclectic collection of spirited residents: engaged, curious individuals who shape the culture here. They’re supported by exceptionally caring associates — a team that’s as committed to hospitality and service as they are to personal connection and respect. Guiding it all is Westminster’s accomplished leadership team in partnership with LCS, a perennial J.D. Power award-winning senior living management group.
And behind it all hums the unmistakable energy of Austin — a city as distinctive and vibrant as Westminster itself.
The result is a community defined by gracious service, unmatched enrichment programs, and an active lifestyle shaped by collaboration. Residents play a vital role through hands-on committees and charitable initiatives that make a real impact, both within Westminster and throughout the greater Austin community.
This is what it means to be Extraordinary, Together.
Our Leadership
Meet the dedicated leaders who guide Westminster with vision, integrity, and heart—committed to fostering community, quality care, and inspired living for every resident.
Chuck Borst has more than 25 years of leadership and management experience in the senior living and healthcare industry. His strong background in organizational leadership, board leadership, strategic planning, human resource management, healthcare, and fiscal management support his primary duties of operational management for the community and the Texas Culture Change Coalition.
He is a licensed administrator in Texas and Missouri as well as a skilled nursing facility administrator preceptor. Chuck’s career experiences include positions as Administrator, Group Purchasing Director, and Quality Improvement Director helping troubled facilities for a large long-term care company. With an exceptional background in healthcare, Chuck has been with Westminster and LCS in various capacities since 2008, serving as Health Care Administrator, Community Administrator, Associate Executive Director, and has been Executive Director since 2013.
Chuck is a founding member of the Texas Culture Change Coalition and currently serves as President of the organization. He also serves on the LeadingAge Texas Board and is a Certified Alzheimer’s and Dementia instructor. Chuck has received various leadership and excellence awards over the years, from LeadingAge Texas, TAHSA, ACHCA, the Alzheimer’s Association, TXCCC, and Alzheimer’s Texas.
Under Chuck’s Leadership, Westminster has continued to thrive and achieve accolades, including but not limited to a 5-star ranking for 15+ years from the Center for Medicare Services, Top Sales, 100% Sold, President’s Safety Award, Silver Safety Award, Top Work Place awards for 12+ years from the Austin American Statesman, and 5-star Resident Satisfaction from Sensight Surveys.
Contact Chuck directly at [email protected]
Sarah Loyd is the Associate Executive Director at Westminster, where she provides strategic leadership to strengthen operational performance and organizational development. In this role, Sarah drives initiatives that create a seamless, efficient, and welcoming environment for residents and staff while ensuring the organization operates at the highest standards of excellence.
With more than two decades of experience in senior living operations, Sarah brings expertise in human resources, organizational management, operational leadership, and financial oversight. She has also played a key role in community expansion projects, guiding growth initiatives that align with Westminster’s mission and enhance the resident experience. Sarah began her career in human resources, building a strong foundation in team development and workplace culture before transitioning into broader operational leadership. Since joining Westminster in 2005, she has advanced organizational goals through effective leadership, strategic planning, and continuous improvement.
Sarah holds a Bachelor of Science in Communication Sciences and Disorders from the University of Texas and a Master of Business Administration (MBA) from St. Edward’s University. Her academic background and extensive experience enable her to foster innovation and operational excellence across the organization.
Personal Philosophy:
“As an advocate for quality senior living, I am committed to creating an environment where residents feel empowered, supported, and valued. My goal is to foster operational excellence that allows both our associates and residents to flourish.”
Contact Sarah Loyd directly at [email protected]
Cassie Gotelli is the Community Administrator for the Arbour at Westminster. She is a licensed nursing home administrator in Texas and Connecticut and holds certifications as a Certified Dementia Practitioner (CDP), Certified Alzheimer’s Disease and Dementia Care Trainer (CADDCT), Certified Preceptor for Administrators, and Certified Montessori Dementia Care Professional (CMDCP). Cassie earned her Master of Science in Healthcare Administration from Texas Tech University and her bachelor’s degree from Alma College, where she double majored in Psychology with a focus in Gerontology and Dance with a concentration in Classical Ballet.
Prior to returning in July of 2019, Cassie served as an Associate Administrator at Westminster from 2015–2016 and, following that, was a licensed nursing home administrator at Pomperaug Woods in Southbury, Connecticut, where she received industry honors, including U.S. News & World Report Best Nursing Homes and Best Workplaces for Aging Services.
Through her love of the arts and ballet, Cassie has created dance programs in several retirement communities for all residents, including those in memory support. She brings a lifelong passion for serving seniors and is deeply committed to resident-centered care—ensuring that every decision and program reflects the individual preferences, dignity, and quality of life of those she serves. Cassie enjoys building meaningful relationships with residents and their families, fostering a community where each person feels valued and engaged.
Contact Cassie Gotelli directly at [email protected]
Kim Ogden leads Westminster’s Human Resources department with a passion for creating a positive, supportive workplace where associates can thrive. She oversees recruitment, onboarding, legal compliance, compensation and benefits, and health and safety initiatives, while fostering a positive company culture that aligns with business goals.
With over 20 years of HR experience, Kim combines her expertise with an associate-first approach. She earned her bachelor’s degree in Business Administration, with a concentration in Management from Texas State University and an MBA with a concentration in Human Resources from St. Edward’s University. Kim also holds top-tier industry credentials, including Senior Professional in Human Resources (SPHR) and SHRM-SCP, reflecting her commitment to excellence and continuous growth.
Contact Kim Ogden directly at [email protected]
Danny Roach is the information technology manager at Westminster. Having started in 1989, his career at Westminster spans more than 35 years. Danny has lived in Austin since the early 1980s after attending Abilene Christian University. He continued his education and training, expanding his knowledge to include certification by the Building Owners & Managers Institute as well as certification by Microsoft.
Contact Danny Roach directly at [email protected]
Jordan brings more than 15 years of experience in healthcare, marketing, and sales to her role at Westminster. Jordan is known for leading high-achieving teams and consistently driving organizational success. She centers her work on enhancing the resident and family experience and creating meaningful, person-centered outcomes.
Her background includes extensive work in person-centered care, and she currently serves on the Texas Culture Change Coalition Board of Directors. Jordan has trained and supported staff in creating environments that prioritize respect, engagement, and individual well-being. Her commitment to senior living is rooted in personal experiences, shaped by meaningful interactions with residents, families, and care teams across the long-term care continuum.
At Westminster, Jordan is proud to contribute to a community recognized for its excellence, innovation, and commitment to enriching the lives of seniors. She is dedicated to helping strengthen Westminster’s mission and supporting a culture where people truly thrive.
Jordan joined the Westminster team in 2011.
Contact Jordan directly at [email protected]
Ruth has several years of administrative experience, having worked in Chennai, India, for India’s largest software company and for the University of Auckland in Auckland, New Zealand. Ruth and her family moved to Michigan in 2006, where she continued to work for a church and for the IT industry. She joined Westminster in late 2009, right after moving to Austin from Michigan.
Ruth has a bachelor’s degree in Psychology from the University of Madras, India. Ruth is passionate about designing programs that enrich residents’ lives through inspired experiences that offer opportunities every day for connection, joy, and purpose. Outside of work, Ruth enjoys spending time with her family and involving herself in church activities.
Contact Ruth directly at [email protected]
Robin Gonzalez is a dedicated and compassionate nursing professional with over 15 years of service at Westminster. She is widely recognized for her excellence in patient care, leadership, and interdisciplinary collaboration.
Robin began her Westminster journey in 2011 as a Weekend Supervisor, later serving as Assistant Director of Nursing in the Arbour. For nine years, she led as Director of Resident Health Services in Independent Living and has returned to assume the role of Director of Nursing in the Arbour.
She holds a Master of Science in Nursing from the University of Texas and a bachelor’s degree in social work from Texas Lutheran University. Her unique blend of clinical expertise and social work background enables her to approach care with precision and empathy. As a Certified Dementia Practitioner for eight years, Robin is deeply committed to enhancing the quality of life for residents living with cognitive challenges.
Passionate about education, Robin actively mentors associates and empowers residents through health education and wellness initiatives. Her leadership style is rooted in dignity, kindness, and a genuine love for helping others.
Outside of work, Robin is an avid hockey fan—cheering on both the Dallas Stars and Texas Stars. She enjoys life with her husband, Isaias, their son, Aiden, and two beloved cats, Chloe and Maya.
Contact Robin directly at [email protected]
With over 30 years of experience in healthcare, Traci is a licensed Respiratory Therapist whose career has evolved into administrative roles in Hospice, Home Health, and Geriatric Primary Care. Having previously served as the Director of Home Health Services at Westminster for six years, she was thrilled to return to this beautiful campus, reconnect with familiar faces, and get to know new colleagues.
With a deep commitment to enhancing the health and wellness of our residents, Traci looks forward to supporting their individual needs and contributing to the continued success of the community.
Contact Traci directly at [email protected]
Chef Tim has been cooking professionally for over 25 years. He brings his vast knowledge from working in all areas of the culinary field.
He believes in building a strong culinary team and leads by example. Chef Tim has held the Executive Chef position at Westminster for over 9 years and looks forward to bringing new and exciting cuisine to Westminster.
Contact Tim Thurn directly at [email protected]
Brian Grossman is a graduate with a degree in culinary arts and sciences from Paul Smiths College, and a Bachelor’s in Hotel & Restaurant Management from the University of Las Vegas. Brian has been with Westminster for over 9 years. Throughout his time, he has become an innovator with food and service throughout the community and the senior living industry. Brian has served as a private chef for President Bill Clinton. He also resides on the ACC Culinary board to promote Westminster scholarships and internships. Outside of work, Brian enjoys spending time with his lovely wife and two kids.
Contact Brian directly at [email protected]
Rachel Gill, LMSW, is a native Texan who relocated to Austin to complete her Master’s Degree in Social Work at the University of Texas after earning her Bachelor’s degree from the University of St. Thomas in Houston. Since beginning her social work career in 2008, Rachel has specialized in working with older adults across diverse healthcare settings, focusing on promoting independence and meaningful engagement.
Rachel joined Westminster full-time in 2017 and is licensed by the Texas State Board as a Master Social Worker. In her role, she welcomes new residents through orientation meetings, provides one-on-one counseling, and facilitates groups that foster connection, meaning, and joy. Her approach is rooted in the belief that honest conversations can resolve challenges and that it’s never too late to try something new.
When she’s not working, Rachel enjoys Austin’s outdoor lifestyle and spending time with her three sons. She values the wisdom of older adults and considers it a privilege to learn from their rich life experiences every day.
Contact Rachel Gill directly at [email protected]
Joe Sanchez serves as the Director of Assisted Living at Westminster and has been an integral part of the organization since 1999. With more than 25 years of dedicated service, Joe brings extensive experience and a deep commitment to enhancing residents’ quality of life. He has earned certifications as a Certified Assisted Living Manager and a Certified Dementia Practitioner, reflecting his dedication to professional excellence and specialized care.
Joe’s leadership philosophy centers on compassion, respect, and empowerment, creating an environment where residents thrive and team members are supported in delivering exceptional service. His approach emphasizes continuous improvement, collaboration, and a resident-first mindset, ensuring Westminster remains a leader in senior living.
Contact Joe Sanchez directly at [email protected]
Olga Villarreal brings a strong background in education and leadership to her role as Director of Community Support at Westminster. She began her professional journey as an elementary school teacher and quickly advanced to serve as a middle school Assistant Principal. Olga holds a master’s degree in educational administration and joined the Westminster team in 2008.
Prior to her current role, Olga served as Executive Assistant to Westminster’s Executive Director, where she demonstrated exceptional organizational and interpersonal skills. Today, she leads Westminster’s receptionist associates, championing their role as directors of first impressions and fostering a culture of warmth and hospitality throughout the community.
Contact Olga directly at [email protected]
Stephanie Garza, Director of Environmental Services, joined the Westminster team in 2018 as a housekeeper in Independent Living. Through hard work and dedication, she has advanced to Environmental Services Supervisor in the Health Center. Since 2022, Stephanie has proudly served as the Director of Environmental Services, leading her team to maintain a safe, clean, and welcoming environment for residents and staff.
Contact Stephanie Garza directly at [email protected]
Elizabeth (Liz) Neihart joined Westminster in 2023 as the Director of Accounting, bringing with her over 15 years of experience in corporate accounting, budgeting, planning, compliance, and financial reporting. Prior to joining Westminster, she served as a Senior Vice President and Financial Controller in the asset and wealth management industry.
Elizabeth is a third-generation Austinite and fifth-generation Texan. She holds a Bachelor of Science in both Accounting and Business Administration from Chapman University in Orange County, California.
Contact Liz directly at [email protected]
Contact Abel Fabela directly at [email protected]
Bridget Garcia, Director of Security and Transportation, leads the development and oversight of policies and procedures that protect the physical safety and security of Westminster’s facilities, residents, and associates. She manages daily operations and provides leadership in recruiting, training, and supervising Security, Concierge, and Transportation teams, ensuring high standards of service, safety, and professionalism.
Bridget joined Westminster in 2024, bringing 18 years of experience in Environment, Health, and Safety. She holds a bachelor’s degree in business administration and management with a concentration in Human Resources and a minor in Communication from Concordia University Texas. Her background allows her to combine strong operational leadership with a people-first approach.
With a deep passion for serving the senior community, Bridget is committed to creating a safe, welcoming, and respectful environment where residents can live with confidence and dignity. She focuses on proactive safety planning, emergency preparedness, and continuous training to ensure teams are ready to support residents, families, and staff. Bridget values building meaningful relationships with residents, their families, their pets, and fellow associates, and believes that safety is not just a policy, it’s a promise of care, trust, and peace of mind.
Contact Bridget Garcia at [email protected]
Our Foundation
The Westminster CARES Foundation provides grants and resources to enhance the quality of life for seniors and the disabled across Texas.
Explore the Foundation
Award-Winning Management
Westminster’s management partner is LCS, a nationwide leader in senior living with more than 50 years of proven experience. LCS is a perennial J.D. Power award-winner for Customer Satisfaction in Senior Living among independent living residents. In resident satisfaction surveys, 95% of all residents would recommend an LCS managed community to a friend.
Learn More About LCSOur Community Partners
Our commitment to community extends beyond our own campus. We’re proud to partner with local nonprofits that share our values. Over the years, Westminster has raised more than $2 million in support of Alzheimer’s Texas, helping fund education, resources, and support for families impacted by dementia.
We also collaborate with organizations like LeadingAge Texas and other mission-driven groups that promote quality aging services and advocacy across the state. These partnerships help us stay connected and actively engaged in enriching lives—within Westminster and throughout the entire Austin community we call home.
Take the First Step
Schedule a visit today and discover firsthand all the elements that come together to make living at Westminster truly extraordinary at every stage of life.